01Overview
Tournament Housing Services (“THS", "we", "us", or "our") is committed to transparency about how your data is collected, used, and shared. This Privacy Policy explains what personal information we collect from users of our hotel booking platform for youth sporting tournaments and events, and how we may use and – where applicable – share that information. Our Platform is located at https://www.thsweb.com/. If you do not agree with our policies and practices, your choice is not to use our website or services (the “Platform”). By accessing or using this Platform, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
02Information We Collect
We collect information in several ways:
- Information you provide to us;
- Information gathered automatically as you navigate through the Platform; or
- Information third parties may share with us, for example, our business partners, vendors, and affiliates.
Information we collect may include:
- Information about you, such as your name, email address, telephone number, billing address, account name, and password;
- Information about your access and usage of the Platform, such as IP addresses you use, browser type, and information collected through cookies and other tracking technologies where approved by you;
- Information about your bookings, such as hotel selections, travel dates, tournament or event name, number of guests, and names of room occupants;
- Payment information, which is processed by our third-party payment processor and is not stored by THS; and
- Information about your communications with us, such as emails, messages, support requests, and search queries on the Platform.
The information we collect automatically is statistical data and may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This process helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns; improve our service offerings based on user interest and demand; store information about your preferences, allowing us to customize our Website according to your individual interests; and recognize you when you return to our Website.
03How We Use Your Information
We use your information to:
- Operate and improve the Platform
- Facilitate hotel bookings for youth sporting tournaments and events
- Provide you with information or other services that you request from us
- Respond to inquiries and support requests
- Personalize your experience
- Send important account updates or marketing messages
- Generate anonymized analytics and usage reports
- Share or sell certain user data, including contact information and travel or location data, to third-party businesses for the purpose of sending marketing communications about goods and services available in the area of the user’s hotel stay
05Your Rights and Choices
We take your privacy and the protection of your personal information seriously, and upon request we will provide you with reasonable access to and control of the personal information that you have provided to us. You may request to update your personal information, or to opt-in to or opt-out of any service offerings, at any time. If you do not want to access or correct your information in this way, please contact info@thsweb.com.
07Data Security and Retention
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. We have technological and operational security functions in place to protect personally identifiable information from loss, misuse, alteration or destruction. The data you may provide through our Platform is shared only with authorized employees of us, and as discussed elsewhere in this Privacy Policy, with vendors who help us manage our website, supply information management services, and provide our services to you. Access to your information is limited by need, and those who have access to the data have agreed to maintain the confidentiality of such information. In addition, we may disclose personally identifiable information as may be required by subpoena, search warrant, or other legal process.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected as set forth in this Privacy Policy, after which we will securely destroy or delete such personal information from our records unless otherwise required by law. We will retain and use information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and as otherwise set forth in this Privacy Policy.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform like message boards. The information you share in public areas may be viewed by any user of the Platform. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
08Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Platform who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@thsweb.com. This section of the Privacy Policy is supplemental to its other provisions.
- Notice of Collection and Use of Personal Information. We may collect, and over the 12-month period prior to the last update of this Privacy Policy we may have collected the following categories of personal information about you:
- Personal identifying information such as your legal name, email address, IP address or device identifier, account name, government-issued ID numbers, and other information we may use to verify your identity;
- Other personal information, such as your phone number, billing address, payment information, and other information covered by California Civil Code Section § 1798.80(e);
- Demographic information about you;
- Commercial information about your hotel bookings and transactions made through the Platform;
- Internet or network activity including how you interact with the Platform and through what device type, operating system, browser type, and with what settings and cookie-related data.
- Tournament and event information you provide in connection with your bookings;
- Your generalized location provided through location-enabled services; and
- Inferences based on your other personal information and your use of the Platform.
- The Sources and Reasons for Collection of Personal Information. We collect this information directly from you, your devices, and our partners. We use these categories of personal information for our business and commercial purposes as described elsewhere in this Privacy Policy.
- Sale or Sharing of Personal Information. THS may sell or share your personal information where permitted, including contact details and travel destination data, with third-party commercial partners for marketing purposes. This may constitute a “sale” of personal information under the CCPA. You have the right to opt out of the sale of your personal information. To exercise this right, please contact us at info@thsweb.com or use the “Do Not Sell My Personal Information” link on our Platform.
- Disclosure of Personal Information for Business Purposes. We share personal information with service providers, contractors, and other third parties for all of the purposes set out in this Privacy Policy.
California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at +1 916.445.1254 or +1 800.952.5210.
09Rights of European Economic Area Citizens
The European Union’s General Information Protection Regulation (GDPR) grants individuals who are in the European Economic Area (EEA) the following rights, with some limitations:
Right Not to Provide Consent or to Withdraw Consent: We may seek to rely on your consent to process certain personal information. Where we do so, you have the right not to provide your consent, and the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of the processing conducted based on consent before its withdrawal.
Right of Access: You have the right to obtain confirmation as to whether we collect or process personal information concerning you and, if this is the case, you have the right to request a copy of such personal information in digital format.
Right of Rectification: You have the right to require that we correct any inaccurate personal information concerning you, and that we complete incomplete personal information.
Right of Erasure: In certain circumstances, you have the right to request that we erase personal information concerning you; for example, if it is no longer necessary for the purposes for which it was originally collected.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of the personal information that we have collected about you; for example, where you believe that the personal information that hold about you is not accurate or lawfully held.
Right to Information Portability: In certain circumstances, you have the right to receive the personal information concerning you that you have provided us in a structured, commonly used, machine readable format, and the right to obtain that we transmit the information to another entity where technically feasible.
Right to Object to Processing: In certain circumstances, you have the right to request that we stop processing your personal information.
Right to Object to the Processing for Direct Marketing Purposes: You have the right to request that we stop sending you marketing communications.
Right Not to be Subject to Decisions Based Solely on Automated Processing that Produce Legal Effects: In certain circumstances, you have the right no to be subject to a decision based solely on automated processing – including profiling – that produces legal effects or similarly affects you.
Right to Complain to a Supervisory Authority: You have the right to lodge complaint with a supervisory authority or other dispute resolution mechanism if you believe that our processing of personal information relating to you infringes your rights under Applicable Law.
Individuals may contact us at info@thsweb.com and we will respond with the requested action or information or will let you know why that right does not apply to you.
10Children’s Privacy
Our Platform is intended for use by adults, including parents, legal guardians, and team managers who are 18 years of age or older. THS does not knowingly or intentionally collect personal information from children under 13 as defined by the Children’s Online Privacy Protection Act (COPPA).
Because our Platform facilitates hotel bookings for youth sporting events, a parent or guardian may incidentally provide limited information about a minor, such as a child’s name listed as a room occupant, during the booking process. Any such information is provided directly by the parent or guardian, and THS treats this incidental collection as having been submitted with the knowledge and consent of the parent or guardian.
THS does not use any information it incidentally receives about minors for marketing, profiling, behavioral advertising, or any purpose other than completing and managing the hotel booking for which the information was provided.
If THS obtains actual knowledge that it has collected personal information from a child under 13 without verifiable parental consent, we will promptly delete such information from our records. If you believe we may have collected information from or about a child under 13 without parental consent, please contact us immediately at info@thsweb.com.
Parents and guardians may request to review, correct, or delete any personal information that THS may hold about their child by contacting us at info@thsweb.com. We will respond to such requests promptly.
THS complies with COPPA and applicable state privacy laws, including California’s privacy protections for minors. We encourage all users under 18 years of age to use our Platform only with the involvement and supervision of a parent or legal guardian.
11Third-Party Websites and Services
Our Platform may contain links to third-party websites, including those of our hotel partners, event organizers, and other service providers. These third parties maintain their own privacy policies, and THS is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any hotel partner or third-party website you visit through our Platform before providing any personal information. THS makes no representations or warranties regarding the privacy practices of these third parties.
12Changes to this Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Platform home page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account or through a notice on the Platform home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Platform and this privacy policy to check for any changes.
13Contact Us
If you have any questions, please contact us at info@thsweb.com.
Questions about this privacy policy? Our team is here to help — reach us at Support or call 888‑536‑8326.